Collect delinquent accounts for property taxes. (Real & Business accounts)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Locate and monitor overdue accounts.
• Locate and notify customers of delinquent accounts by mail or telephone.
• Confer with customers by telephone, email & in person (if need be) about their accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due or set arrangements for debt repayment or establish
repayment schedules that the firm requires.
• Persuade customers to pay tax amounts by using methods that are available to the collectors. (check by phone, E-Payment (Credit Card or E-Check).
• Responsible with keeping up with their emails, incoming correspondence and responding in a timely
manner.
• Responsible with keeping up voicemails and following up in a timely manner.
• Any other duties assigned.
EXPERIENCE, COMPETENCIES AND EDUCATION:
• Good written & verbal communication skills (English/Spanish) (via phone, email, and in person)
• Critical thinking
• Self-motivated
• Confident
• Good time management
• Works well in a team
• Being a quick learner
• Flexibility
• Positive attitude
• Punctuality
• Provide costumer services (English/Spanish) (via phone or in person)
• Proficient in Microsoft office and Internet Explorer
• Ability to work with multiple computer programs at once
• Determination and persistence
• Ability to multi-task
• Take initiative (when needed)
• Negotiation skills (via phone or in person)
• Effective communicator
• Competent Keyboard skills
• Ability to operate under pressure
• Ability to work with numbers
• Bilingual is REQUIRED
Physical Requirement:
• While performing the duties of this job, collector is frequently required to sit and talk or hear.
• Collector sits for at least 6 hours per day.
• Collectors use their work primarily with their hands.
• Collectors must occasionally lift and/or move up to 10 pounds.
• Specific vision ability is required to adjust focus.
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