Desktop Support Specialist Job at Sharp Brains, Santa Monica, CA

TG9pWDNZMVdRQW02UkVPOG53Q2FXam9LQmc9PQ==
  • Sharp Brains
  • Santa Monica, CA

Job Description

Freelance || Backfill Support

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Similar Jobs

Innovatix Technology Partners

UX Researcher Job at Innovatix Technology Partners

 ...to gather formative data. Leverage available metrics to monitor the health of the customer experience. Roll data points up into a compelling Point-of-view documents Employ online research tools, design thinking methods, and quantitative research methods.... 

Cox Media Group

Anchor/Reporter - WHIO TV Job at Cox Media Group

 ...Location:OH-Dayton Job Title: Anchor/Reporter - WHIO TV Position Overview WHIO TV Dayton, the #1 CBS affiliate in the Nation...  ...stories. Dayton is a competitive market where breaking news, breaking weather, investigative and enterprise reporting are priorities... 

Benuvia

API Manufacturing Chemist Job at Benuvia

API Manufacturing Chemist is responsible for a cGMP, bulk chemical, manufacturing facility to perform manufacturing and process development responsibilities related to the production of Active Pharmaceutical Ingredients (API). Reports to the Director of Manufacturing...

Russell Tobin

Office Administrator Job at Russell Tobin

The ideal candidate will be in charge of the organization and efficiency of daily office operations. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. ...

John H. Carter Company, Inc.

Offshore Production Manager Job at John H. Carter Company, Inc.

 ...Automation background, experience with other industrial instrumentation/equipment sold into the chemical, petro-chemical, refining and oil & gas industries will be considered A thorough understanding of small and large-scale turnaround processes is preferred...