DFS-Element-000010-Unified Communications Job at HCLTech, Greenville, TX

TG8rUjBvdFJSd3U3UlVhd2x3T1FXek1EQXc9PQ==
  • HCLTech
  • Greenville, TX

Job Description

  • Technical Certification: CCVP with at least 3 to 5 years of experience.
  • Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
  • Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
  • Good understanding of Unity Connection Voice mail services.
  • Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services.
  • Good communication skills.
  • Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On - call support
  • Opening Bridge Call
  • KEY TECHNOLOGIES:

    • CUCM & Unity connection 8.x and 9.x.
    • SIP, MGoogle Cloud Platform and H.323 gateways.
    • UCCX 8.0 and 9.0 for IMAC s
    • Basic scripting knowledge of UCCX 8.0 & 9.0

    HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

    A candidate s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Local area,

Similar Jobs

ALDI USA

Part-Time Store Cashier/Stocker Job at ALDI USA

Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, youll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our ...

Archway Communities

Assistant Property Manager Job at Archway Communities

 ...POSITION SUMMARY The Assistant Property Manager is responsible for supporting day to day on-site operations of affordable housing apartment buildings under the Archway Housing & Services, Inc. Contribute to the efficiency of our business by providing day-to-day execution... 

Teoresi Group

Model Based SW Engineer Job at Teoresi Group

 ...product and process development. We are always looking for new talents and highly specialized professionals, more specifically for: Model-Based Software Engineer Requirements: Bachelors Degree in Computer/Electronic/ Engineering or higher; Strong programming... 

Kalahari Resorts & Conventions

Assistant General Manager Job at Kalahari Resorts & Conventions

 ...our partnership with charity: water, were committed to bringing clean water to one million people in Africa. Resort Assistant General Manager Kalahari Resorts & Conventions is seeking a Resort Assistant General Manager. In this role, you run the resort on a... 

BOSS JCB

BOSS JCB Connected Services Specialist (Livelink Champion) - Aftermarket sales Job at BOSS JCB

Boss JCB is a fast-growing JCB dealer with a strong commitment to be the best service department in the area. We are looking for Technicians that want to grow their careers with a company that will support them and be proud of. Seeking a Mobile Construction Equipment ...