Job Description

Director of Operations – Cold Storage & Ice Cream Distribution

About the Role We're looking for a dynamic and results-driven Operations Manager to lead the day-to-day operations of our cold storage facility and mobile ice cream cash-and-carry business. This is a roll-up-your-sleeves leadership role for someone who thrives on structure, service, and scalability. You'll work closely with team members and clients alike—walking the floor, solving real-time challenges, and driving long-term strategic growth.

What You'll Do You'll be the operational nerve center of the business, responsible for:

🔧 Operational Excellence

• Conduct daily team check-ins and facility walkthroughs to uphold safety, cleanliness, and functionality standards
• Oversee key projects and continuously optimize processes across all departments

👥 Leadership & Culture

• Foster a respectful, hard-working, family-oriented workplace
• Model integrity, accountability, and trust across the organization

🤝 Client Relationship Management

• Build and nurture strong relationships with cold storage renters and partners
• Listen actively, respond quickly, and create value through proactive communication

📦 Inventory Oversight

• Evaluate, improve, and modernize inventory tracking systems
• Drive efficiency and accuracy in stock management and reporting

🍦 Ice Cream Operations

• Manage product availability, mobile distribution, and cash-and-carry channels
• Develop strategies for market expansion, customer retention, and operational excellence

🔁 Redundancy & Resilience

• Identify mission-critical roles and implement cross-training and succession plans
• Build organizational strength that lasts

🛠 Facility Maintenance

• Partner with leadership to ensure proactive maintenance and facility compliance
• Oversee safety standards and equipment performance

🌱 Team Development

• Mentor staff, set clear expectations, and align roles with business goals
• Drive performance and empower individual growth

📊 Strategic Execution

• Collaborate on budgeting, KPI tracking, and long-term planning initiatives
• Oversee financial documentation including AR, AP, and P&L statements
• Champion new initiatives to expand and refine the ice cream and cold storage segments

What We’re Looking For

✅ Proven success in an operational leadership role, ideally in logistics, warehouse, or cold storage ✅ Strategic thinker with a systems mindset and a drive for continuous improvement ✅ Hands-on leader with strong communication and team-building skills ✅ Experienced in inventory systems, facility operations, and vendor management ✅ Confident juggling priorities from performance targets to customer service ✅ Tech-savvy, with a working knowledge of financial and inventory platforms ✅ Passionate about the details and committed to building scalable operations

Bonus Points For

• Experience in freezer or cold storage facilities
• Familiarity with OSHA and warehouse safety standards
• Background in mobile retail, distribution, or cash-and-carry
• Bilingual fluency (English/Spanish)
• Residing within a commutable distance

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