Job Description

Purpose of the Role:

To ensure all required services for flights are arranged and delivered to the highest standards while providing excellent customer service to flight crews, passengers, and other stakeholders.

Key Responsibilities:

• Coordinate and oversee ground handling services for scheduled and ad-hoc flights.
• Arrange and confirm third-party services including catering, fuel, transport, hotel accommodation, and customs/immigration support.
• Monitor flight movements and respond to changes or disruptions in real-time.
• Serve as the primary point of contact for flight crews and operators before, during, and after operations.
• Liaise with internal departments (Ops, Ramp, Cargo) to ensure seamless turnaround.
• Ensure accurate and timely communication of flight information and service arrangements.
• Maintain up-to-date records and logs in the flight operations system.
• Support the training and mentoring of junior flight support staff.
• Assist with audits, reporting, and continual improvement initiatives.

Essential Requirements:

• Prior experience in flight operations, ground handling, or flight support.
• Strong organizational and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with flight planning and operational systems.
• Flexibility to work shifts, including nights and weekends.
• Attention to detail and a commitment to customer service excellence.

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