RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
Live Our Vision, Values, and Beliefs every day
Represent the RH brand through polished communication, personal appearance, and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
OUR REQUIREMENTS
1+ years of experience in Customer Service, luxury retail, and hospitality preferred
Fluency in French, Written and Verbal
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving, and decision-making skills
Strategic, highly organized, and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays
Ability to be productive working remotely
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
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